Payment Instructions

At Defada, we're committed to ensuring your shopping experience is smooth, secure, and transparent. Please carefully review our payment instructions and policies before placing an order.

Accepted Payment Methods

We proudly support a variety of trusted global payment methods:

All transactions are processed in a secure environment, and you will receive a payment confirmation email after your order is completed.

Payment Policy
Currency
All prices on our website are displayed in US dollars by default. Where applicable, we may charge you in your local currency, depending on your payment provider.

1. Taxes
Depending on the regulations in your country, you may be subject to local taxes, VAT, or import duties. These charges are the customer's responsibility and are not included in the product price at checkout unless otherwise stated.

2. Coupons and Discounts
You can enter a discount code during checkout. Please ensure that the discount code is valid and applied before completing the payment. Discounts cannot be applied retroactively after the payment has been processed.

3. Order Confirmation
After successful payment, you will receive an order confirmation email within a few minutes. If you do not receive it, please check your spam folder or contact our customer service team. Payment Security

Your security is our top priority. Defada uses industry-standard SSL encryption and works exclusively with certified payment processors to ensure your personal and financial information is secure.

Your card information is not stored on our servers.

Payments made via PayPal, VISA, MasterCard, American Express, JCB, Diners Club, and Discover cards are covered by their respective buyer protection policies.

Any suspicious activity will be automatically flagged, and we may contact you to verify your payment.

Common Payment Issues

Card Decline: Please check that your card information (card number, expiration date, CVV code) is correct. Also, please confirm that your bank allows international or online transactions.

Duplicate Payment: If you accidentally make a duplicate payment, please contact us immediately. Duplicate payments will be refunded after verification.

Failed Transaction: Sometimes, the payment gateway may decline a transaction for security reasons. We recommend trying a different card or PayPal.

Customer Support

If you encounter any payment-related issues, please contact our support team immediately:

📧 Email: Defada@Outlook.com
⏰ Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM ET. We strive to respond to your inquiries within 24 hours.

We recommend providing as much detailed information as possible (payment method, transaction time, order number, and screenshots if applicable) so that we can promptly address your issue.